Air New Zealand
British-Slovenia Chamber of Commerce
Butlers Farmhouse Cheeses
Fox Kalomaski Crossing
The Hollies Care Centre
Ironbridge Gorge Museums
Midlands Safety Cameras Partnership
Safer Roads Partnership
Staffordshire Casualty Reduction Partnership
Staffordshire County Council
Staffordshire Criminal Justice Board
Staffordshire Fire & Rescue
Stoke-on-Trent City Council
Stoke on Trent Museums
The Vegetarian Society
Warwickshire County Council
West Mercia Police
West Midlands Hub of Museums
West Midlands Police
Wolverhampton Art Gallery
Wye Valley Brewery
Step Beyond made the whole process of gaining customer insight both easy and efficient. Penny and her team put a lot of effort into building a sound understanding of our sector in a short space of time, allowing them to create and deliver a project that was completely tailored around our specific expectations. Working with Step Beyond has been a real pleasure and throughout our projects there has been a real feeling that 'nothing is too much trouble'.
I am very pleased with the report and will be talking to the Trustees about how we can use it in our future marketing. Thank you for all your hard work and I’d be very happy to provide a reference if you’d like one.
We value the fact that we have one point of contact, at such a senior level, that oversees the project from start to finish ensuring that it is delivered on time and on budget.
In addition it provided us with clear direction about our proposed new designs which we were then able to refine and launch with confidence.
Step Beyond is a fundamental research partner for Dawn Foods. Penny consistently goes above and beyond to execute research with a very hard to reach customer base. Their reports turn insights into actions, always delivering against our business objectives.
Step Beyond did a fantastic job. The process was easy, we were kept informed throughout and they were not afraid to advise on changes to improve our outcome. As an MD of the business I find it difficult to respond to emails during the day and Step Beyond were extremely flexible with their communications. All in all a highly competent and professional experience - I would highly recommend to any business.
On the basis of Step Beyond's research we made a number of fundamental changes to the way that we positioned our service, we changed and improved our communication and introduced an number of initiatives to better engage those who we come into contact with. A full website and re-branding exercise was also developed using the research outcomes.
Step Beyond produce research that is practical and provides a tangible contribution to the business, something that is unfortunately quite rare in market research.
I have worked with and employed a variety of research companies in the past 20 years and regard Step Beyond’s professionalism and commitment as amongst the best I have experienced.
Understandable and meaningful research created from data that is simple to apply to our business models and which, in turn, helps us to improve our customer experience.
In spite of extremely tight deadlines, and the need for a survey simultaneously in London, Manchester and Glasgow, the project was turned around with speed and professionalism.
Step Beyond offers a thorough, professional approach to market research. I have found their work exceptional at all levels. I would definitely approach Step Beyond again for my next research project.
The results of their work stretched the CJB’s thinking towards new horizons and goals through a clear action plan which has been derived directly from the survey.
The research carried out by Step Beyond has been crucial in planning the next three year cycle of our strategy. The research will play a part in making Staffordshire a safer place to live.
Their work has been thorough, on time and represents good value for money. I would highly recommend them to any organisation who wants an experienced agency that delivers on their promises.
Step Beyond has played a critical and exemplary role in the planning and execution of our research... able to suggest directions previously unthought-of in our field of road safety.
Penny has a creative and refreshingly honest approach and her conclusions and suggestions play a significant role in helping us to develop our products.
The results have been astonishing, providing us with two highly effective pieces of research, enabling us to target our resources in the right direction.
Step Beyond has won three contracts from the group based on their experience, approach, value for money and excellent track record.
Fox Kalomaski Crossing has worked with Step Beyond for over 10 years and we find Penny's approach to research both enlightening and realistic in its delivery.
The findings have enabled us to develop a new detailed strategy that will ensure we tackle motorcycle casualties locally in a highly effective and efficient manner.
The research work carried out by Step Beyond to gain the public reactions to the potential introduction of a "Made in Staffordshire" brand has been invaluable.
The findings were thorough and insightful and were used to formulate the business plan and investment plan for Event City.
“All along the project the discussions were very constructive, and led to insightful and powerful research that we leverage both internally and in front of our customers”
“The work was conducted from start to finish with thoroughness, professionalism and great skill. We’re very happy with the result.”
Working with an agency who 'get to grips' with the technical detail of your products and the terminology used within the industry so quickly is refreshing.